Refund Policy — Notion Life Lab

Last updated: October 23, 2026

At ASTRA NOVAA, trading as Notion Life Lab, we want you to feel confident when purchasing our digital Notion templates. This policy explains how refunds work for purchases made through our online store.

1. Digital Products

All products sold through Notion Life Lab are digital products delivered electronically. No physical products are shipped.

Our digital products are designed to help you organize your goals, tasks, routines, projects, and everyday planning through Notion.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on eligible purchases.

If the digital product isn't the right fit for you, contact us within 7 days of your purchase to request a refund.

To request a refund, email us at notionlifelab@gmail.com with your order number and the email address used at checkout.

We will review your request in accordance with this policy and applicable consumer protection laws.

3. Other Circumstances for Refunds

You may also be entitled to a refund or another remedy if:

• You received a digital product that is materially different from the product described at the time of purchase.

• You cannot access your purchased product because of a technical issue caused by us, and we are unable to resolve it within a reasonable time.

• You were charged more than once for the same order.

• A refund or other remedy is required under applicable law.

Please contact us as soon as possible so we can investigate the issue and help resolve it.

4. Digital Content and Cancellation Rights

Digital content may be supplied immediately after purchase. Depending on the law applicable to your purchase, starting the supply of digital content may affect certain cancellation or withdrawal rights.

Where required by law, we will obtain your express consent to immediate delivery and your acknowledgement of any applicable effect on your cancellation rights.

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded or limited.

Our voluntary 7-day money-back guarantee is separate from any statutory rights you may have under applicable law.

5. How to Request a Refund

Please email notionlifelab@gmail.com within the applicable refund period.

Include the following information:

• Your order number.

• The email address used for the purchase.

• A brief description of your request.

• Any relevant screenshots or information that may help us investigate a technical or delivery issue.

Please do not include payment card details or other sensitive financial information in your email.

6. Refund Review and Payment

We will review your request in accordance with our 7-day money-back guarantee, this policy, and applicable law.

If your refund is approved, we will normally issue it to the original payment method used for the purchase.

We do not charge a separate processing fee for an approved refund.

7. Refund Processing Time

Once a refund has been approved and issued, the time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider.

We will process approved refunds without unnecessary delay.

8. Important Information

Our products are digital templates intended for use with Notion. You should review the product description and requirements before purchasing.

If you experience access or download problems, please contact us so we can help.

Nothing in this section overrides the 7-day money-back guarantee described above or any mandatory consumer rights that apply to your purchase.

9. Contact Information

Business: ASTRA NOVAA
Trading as: Notion Life Lab

Address:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: notionlifelab@gmail.com

For all refund and order-related enquiries, please contact us using the email address above.